Terms and Conditions

Welcome to JetWeb Labs ("we", "our", "us"). By accessing or using our website [Insert Website URL], and engaging with our services (including Website Development, Ecommerce Development, Software Development, and Marketing and Branding), you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using our services.

1. Services Provided

JetWeb Labs provides the following services:

• Website Development: Custom website design and development, including front-end and back-end development, user experience (UX) and user interface (UI) design, and CMS integration.
• Ecommerce Development: Building and customizing online stores, integrating payment gateways, and providing maintenance and support for ecommerce platforms.
• Software Development: Custom software solutions tailored to meet your specific business needs, including web and mobile applications.
• Marketing and Branding: Digital marketing strategies, including search engine optimization (SEO), social media marketing, content marketing, and branding services.

By engaging in these services, you agree to the following terms and conditions.

2. Project Scope and Agreement

Each project will be defined by a mutually agreed upon scope of work ("SOW") document, which outlines deliverables, timelines, payment terms, and other important details. This document serves as a contract for services provided.

3. Delivery Times

Estimated Timeframes:

Delivery times for all projects (Website Development, Ecommerce Development, Software Development, and Marketing) will be provided at the start of the project, based on the project scope and requirements. We will provide an estimated timeline in the SOW, but all timelines are subject to change based on project complexity, client feedback, and external factors.

Delays:

We make every effort to meet agreed-upon delivery dates. However, delays may occur due to the following factors:

• Changes or additions to the original scope by the client.
• Delays in receiving required content or materials from the client.
• External dependencies, such as third-party services, hosting issues, or unforeseen technical complications.

In the event of delays, we will notify the client promptly and provide a revised timeline. We are not responsible for delays caused by factors beyond our control.

4. Refund Policy

Custom Development Projects:

For custom website, ecommerce, and software development, we typically do not offer refunds once a project has started, as work is initiated, and resources are allocated to your project. However, if a project is canceled before work begins, we will provide a full refund minus any administrative or setup fees incurred.

Marketing and Branding Services:

For marketing and branding services, refunds are not offered after the service has been rendered or marketing campaigns have commenced. If the client is dissatisfied with the initial deliverables, we will work to revise and improve the service based on client feedback. Refunds may be considered on a case-by-case basis, but are generally not offered after the commencement of the service.

Deposits:

A deposit is required before work begins on all services. The deposit is non-refundable once the project has started. For larger projects, payment terms will be outlined in the SOW, with payment made at various stages of the project.

5. Payments

Payment Terms:

Payment terms will be outlined in the SOW, with clear instructions on due dates and amounts. Payments are typically due in installments based on milestones or project phases.

Late Payments:

If payment is not made by the due date, JetWeb Labs reserves the right to suspend work until payment is received. A late payment fee of [Insert Percentage] may be applied to overdue invoices.

6. Client Responsibilities

The client agrees to:

• Provide all necessary content, assets, and materials required for the project (e.g., logos, copy, images).
• Respond promptly to requests for feedback or approvals to avoid delays in the project timeline.
• Ensure that any third-party services (e.g., hosting, APIs, etc.) are properly set up and accessible.

7. Ownership and Intellectual Property

Ownership:

Upon full payment for the project, the client will own all final deliverables produced by JetWeb Labs, including website code, designs, and other creative assets. We retain ownership of any proprietary tools, software, or technologies used during the project.

License:

If third-party software, plugins, or tools are used, the client will receive a license to use them but does not own the rights to these tools.

Revisions and Additional Work:

The client may request revisions within the agreed-upon scope. Any work beyond the scope outlined in the SOW will be billed separately at an agreed-upon hourly rate.

8. Confidentiality

We are committed to maintaining the confidentiality of all client information. Any proprietary information, business details, or sensitive data shared by the client will be kept confidential and will not be disclosed to third parties without prior consent, except where required by law.

9. Warranties and Disclaimers

No Warranty on Third-Party Services:

While we strive to ensure that all services function as intended, we do not warrant that third-party services or products (e.g., hosting, plugins, software integrations) will be error-free or uninterrupted.

Project Accuracy:

We will make every effort to ensure that our work meets the specifications and requirements outlined in the SOW, but we do not guarantee the absence of bugs, errors, or issues that may arise post-launch. We provide a standard warranty period for bug fixes and technical support (typically 30 days after project completion).

10. Limitation of Liability

In no event will JetWeb Labs be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our services, or any third-party services or products. Our liability will be limited to the amount paid by the client for the specific service in question.

11. Termination of Services

Either party may terminate the project at any time with written notice. If the client terminates the project after work has begun, the client will be required to pay for all work completed up to that point, including any non-refundable deposits or fees.

12. Governing Law

These Terms and Conditions will be governed by and construed in accordance with the laws of [Your Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

13. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for any updates.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

JetWeb Labs
Kolkata, India
Email: support@jetweblabs.in
Phone: +91 82406 20015